Support
Most answers are already in the docs. If not, send us a request and we will reply by email and in your account.
Popular answers
- Getting started: install BankBridgeInstall BankBridge on WordPress, activate your license and make your first Plaid Sandbox connection. What you need before you start, in five steps.
- Activate your BankBridge licenseHow to activate, check and move a BankBridge license key between WordPress sites, what the site limit means, and what happens when a license expires.
- Connect your Plaid API keysCreate a Plaid account, find your client_id and secret in the Plaid Dashboard, and add them to BankBridge. Covers Sandbox and Production secrets.
- Plaid webhooks in BankBridgeSet a Plaid webhook URL for WordPress, how Plaid retries and signs webhooks, the Item and Transfer codes that matter, and how to test them in Sandbox.
- Use BankBridge with WooCommerceBank payments and account verification at WooCommerce checkout with Plaid: the two ACH routes (Transfer, or Auth with a processor), setup steps and testing.
- Troubleshooting Plaid Link errorsFix common Plaid errors on WordPress: INVALID_CREDENTIALS, ITEM_LOGIN_REQUIRED, INSTITUTION_DOWN, INVALID_LINK_TOKEN, INVALID_API_KEYS and more, with causes.
How support works
- Support is included for one year with every license.
- Questions before buying are welcome too, including demo requests.
- Signed in? Your licenses and sites are attached automatically. Your requests
Open a support request
No account needed. We will email you a link to follow the conversation.