Refund policy
Last updated October 23, 2026
If a plugin is not right for you, you can ask for a full refund within 14 days of purchase. The same applies to a yearly renewal, counted from the renewal date.
How to ask
- Open a support request with the Billing category from our support page or your account.
- Include your order number or the email you bought with. A reason helps us improve but is not required.
What happens next
We refund the full amount to the card you paid with through Stripe. Banks usually show it within 5 to 10 business days. We email you when the refund is sent.
When the refund is issued, the license key from that order is marked refunded. The plugin keeps running, but updates, downloads and support stop, and automatic renewal is cancelled.
After 14 days
Requests after 14 days are not covered by this policy. If something is wrong, tell us anyway; where the law gives you further rights, we follow it.
Fees from other services
We can only refund what you paid us. Fees charged by other services, such as Plaid, are between you and them.